Aptitude Assessments

In addition to the personality and cognitive skills of an individual, a position may require a certain attitude and knowledge beyond basic job-fit. For instance, when dealing with a sales position, while a candidate might fit the sales hiring pattern, they may not possess the experience and acumen critical for a successful professional sales individual.

Aptitude assessments measure the candidate’s specific knowledge, experience and attitude with respect to Leadership, Sales or Customer Service. Each Knowledge Report provides a narrative explaining the individual’s strengths and “learning needs” along with a score pattern that quantifies where the individual is now.

Leadership Aptitude

This survey determines the individual’s knowledge and experience in a position of leadership. The report examines:

• Attitude / Leadership Personality
• Time Management
• Planning
• Organizing
• Staffing
• Leading
• Facilitating

Sales Aptitude

The survey examines the acquired cues and sophistication of a professional sales person. The report itemizes:

• Attitude / Sales Personality
• Time Management
• Finding the Suspect / Prospect
• Determining Needs and Developing Rapport
• The Sales Presentation
• Handling Objections
• Closing the Sale

Customer Service Aptitude

This survey focuses on attributes that come with experience and training in the customer service arena. The report lists:

• Attitude / Customer Service Personality
• Time Management
• Knowledge of Product / Service
• Developing and Maintaining Rapport
• Identifying Problems, Needs and Desires
• Meeting the Customer’s Need and Increasing the Order
• Order Entry, Fulfillment and Follow Through

“Your assessments are amazing. I actually know both of these women quite well. I’ve known them for years and these scores are spot on!”

Ana C.
President